At the Viva Tech conference this week, the billionaire said he plans to address the issue soon. He said the company is working on a plan that will let people see if their account was affected by the Twitter system.
“Sorry it’s taking so long,” Mr. Musk posted. “There are so many layers of ‘trust & safety’ software that it often takes us hours to figure out who, how and why an account was suspended or shadow-banned. A ground up rewrite is underway that simplifies the X codebase dramatically.”
Shadow-banning is a practice where users have their accounts partially silenced without their knowledge. If users are shadow-banned, they can still post but they will notice engagement drops significantly. Since there is no way to officially know that a user is shadow-banned, the issue has been politicized. Conservative accounts consistently claimed they were shadow-banned for speaking out against vaccines or the 2020 election.
Yoel Roth, former head of Twitter’s Trust & Safety team, shed more light on Mr. Musk’s comments. In a thread on rival social media site Blue Sky, Mr. Roth, who left Twitter after Mr. Musk took over last year, explained that it’s difficult to create an automated system for account status.
• Vaughn Cockayne can be reached at firstname.lastname@example.org.
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